We do not offer refunds for party supplies products, but can offer an exchange or replacement product if there’s a problem with your product or it has arrived damaged. In which case, please email us within 48 hours of receipt of your merchandise with your Order ID and details, and digital photos showing the problem. If your item is eligible for a return, you will be notified by email with instructions. In that case, the product must be returned unused, unopened and within 7 days of the date your order was received. A store credit or replacement product will be provided after return has been received. All costs for return shipping are the responsibility of the customer. Pleasure ensure that any returns are shipped insured and with a tracking number and proof of postage. Two Peas in a Party Pod is not responsible for lost, damaged or stolen packages.