If you have any questions maybe you’re answer can be found below. More information on our products and terms and conditions please see our shop Terms & Conditions page.
- When can I expect my party supplies to be delivered?
- A proof will be emailed to you within 48 hours after purchase.
- Shipping will take place 5-7 business days AFTER we receive approval for the proof.
- Product will be delivered via USPS standard ground method. You will receive a tracking number once item(s) have been shipped.
- My parcel has arrived damaged or broken, or pieces are missing. What now?
- Please email us within 48 hours of receipt with your Order ID number and order details, along with digital photos of the damaged or defective goods so we can investigate and rectify the problem for you a soon as possible.
- I need my party supplies asap. Do you do rush orders?
- We’ll do our best to comply with your time requirements, but our minimum turnaround for processing orders is 48 working hours.
- I’ve received the wrong merchandise or not received it at all. What should I do?
- Please email us within 48 hours of receipt, with your Order ID number and order details, along with digital photos so we can investigate and rectify the problem for you a soon as possible. If the item is lost or not arrived, we can fill a search form with the carrier. Important Note: We are not responsible for lost, stolen, or missing boxes that show as “delivered” via tracking number or delivery confirmation number. The customer assumes full responsibility and liability for lost or stolen packages that track as “delivered.” It is the responsibility of the customer to notify the carrier if no one is available to physically accept the packages. If an order is refused at delivery or an incorrect address is given, a 20% restocking fee will apply and shipping is never refundable.
- I’d like a refund on my party supplies order please. How can I get one?
- We do not offer refunds for party supplies products, but can offer an exchange or replacement product if there’s a problem with your product or it has arrived damaged. In which case, please email us within 48 hours of receipt of your merchandise with your Order ID and details, and digital photos showing the problem. If your item is eligible for a return, you will be notified by email with instructions. In that case, the product must be returned unused, unopened and within 7 days of the date your order was received. A store credit or replacement product will be provided after return has been received. All costs for return shipping are the responsibility of the customer. Pleasure ensure that any returns are shipped insured and with a tracking number and proof of postage. Two Peas in a Party Pod is not responsible for lost, damaged or stolen packages.
- Can you ship party supplies outside the USA?
- Yes, we can! Please email us at info@twopeasinapartypod.com to get a custom quote.
